A Bit About Me
For over 20 years, I have consistently achieved business and project goals. My background in business development, software development and integration, enterprise platform management, technical project management, security compliance, and business process management through a variety of industries including US & international government agencies, represents a unique combination of disciplines in workstream automation. I am committed to professionalism, am highly organized, and am able to see the big picture while paying attention to smaller details.
Implemented a global feedback loop with instant insights that quickly impacted product strategic direction & set the standard across all Cisco offers
Rapid Crisis Response (COVID-19)
Rebuilt two projects and associated client relationships that had fallen apart. Large fixed price
CRM project for an international convenience store chain and a custom software project for a large
wireless provider were abandoned by prior teams. Rewrote statement of work, negotiated changes with client and re-baselined scheduled. Restored both customer relationships and turned failures into
business reference projects. Received employers and client’s highest honors for turning around both
accounts and continuing client growth.
Upgraded an impossible situation, early. Two previous attempts to upgrade a Fortune 500 healthcare customer’s on-premise installation failed and each previous attempt dragged on for over a year. Rewrote statement of work, worked with client PM to lay out dependencies and schedule. Project completed three months from start date and finished a week early.
Critical player in winning largest accounts in company history. In jeopardy of potentially losing a bid for a Fortune 500 cable, internet, and telephone provider. I was brought in two days before the final demonstration to prepare several solid business cases totaling in $2.6M in ROI and deliver the proof of concept demonstration. Client has realized $30M after the first year. I was frequently brought in to deliver the same proof of concept performance that resulted in a company-wide sales strategy makeover.
Built & standardized account insights & management. Company could not assess status, reliable source for account documentation or financial health of ongoing projects. Launched collaboration site, business operating standards and a project management template. Centralized scheduling and planning. Introduced dashboards for rapid, accurate reports.